IT Services

IT Services at Okanagan College provide comprehensive technological support to students, faculty, and staff. From maintaining network infrastructure to offering software assistance and troubleshooting hardware issues, the IT Services team ensures a seamless digital experience across campuses. They also facilitate access to online learning platforms and provide cybersecurity measures to safeguard sensitive information. With a focus on innovation and reliability, IT Services plays a crucial role in supporting Okanagan College's mission of academic excellence and technological advancement.

Categories (9)

Accounts Access

-Account Maintenance Request (Restricted form, please contact your department administrator)
-Request a MFA Token
-Request-a-team
-Temporary Account Request
-Wi-Fi Guest Account Request
-Event Wi-Fi Account Request
-Zoom Account request
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IT Professional Services

-Equipment Move
-Event Audio and Visual Setup
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Data, Analytics and Reporting

-Data, Analytics and Reporting Request
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IT Security

-General IT Security ticket
-IT Security Incident
-Report a phishing email
-Email Campaign Blocks and Malicious Link Clinks
-Report Compromised Account or Device
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Records Management

-Record Storage and Retrieval
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IT Projects

-IT Project Initiation
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Software Catalog

-Adobe Acrobat DC
-Adobe Creative Cloud
-Adobe Sign (Coming soon)
-Lab Software Request
-Microsoft Project
-Microsoft Visio
-Zoom Account
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Enterprise Systems

-Reset Banner Sessions
-Argos
-IntelleCheck
-General Enterprise Systems request

**Please note you can not use this form to request account access, an OC Account Maintenance Request must be submitted for all account changes**
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Digital forms

-Process and Form Digitization Request
-Digital Form and Process Change Request
-Etrieve
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Services (1)

General IT Service Request

Use this form to submit a service request for items not listed in the service catalog