Respondus LockDown Browser - Student Guide

Installing Respondus Lockdown Browser

Note: For installing LockDown Browser on an iPad, skip to the iPad section in Step 3. 

  1. Navigate to your exam, test, or quiz page in Moodle that requires Respondus LockDown Browser. Here, you should see a link to download the Respondus LockDown Browser.

  1. After clicking this link, select the DOWNLOAD button on the webpage that you have been redirected to.

 

  1. Here are the specific installation instructions for each device provided by Respondus:
  • Windows Installation (Requires Windows 10 or 11):

  • Mac Installation (Requires macOS 11 to 15.0+):

  • Chromebook Installation:
    • The LockDown Browser DOWNLOAD button (shown in step 2) will direct you to the Chrome web store, then select “Add to Chrome” to install the LockDown Browser Extension ​(you will NOT be able to search for the app directly from the Chrome web store). 
    • For more instructions on how to setup the Respondus LockDown Browser on an Chromebook, click here.

 
  • iPad Installation (Requires iPadOS 12 or higher): Download and install the LockDown Browser app from the Apple App Store to the iPad. For more instructions on how to setup the Respondus LockDown Browser on an iPad, click here.
 

Troubleshooting 

Now that LockDown Browser is installed here are some common troubleshooting steps if you run into any issues:
 
  • First, reboot your device. Even if you are currently in a test and it freezes, it is best to restart your device. Your progress should be saved for when you go to launch the test again from Moodle.
  • If rebooting your computer doesn't solve your Lockdown Browser issue, try uninstalling LockDown Browser and re-install it, following the steps above.
 
 
Don't see what you are looking for, check out Respondus LockDown Browser knowledge base articles for more helpful tips:
 
Need more help, submit a Respondus support ticket:
 
If you are having issues with LockDown Browser on an Okanagan College provided device, such as a lab computer or a library loaner laptop, please contact the OC IT Help Desk
  • Phone: 250-762-5445 ext.4444
  • Email: Support@okanagan.bc.ca
 
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