Getting Help From IT

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Helpdesk Hours - Technical Support

	September - April	May - August
Monday - Thursday	8 a.m. – 7 p.m. *	8 a.m. – 4:30 p.m.
Friday	8 a.m. – 4:30 p.m.	8 a.m. – 4:30 p.m.
* No walk-ins after 4:30 p.m. Call for *phone* support 4:30 p.m. – 7 p.m.

Submit a Service Request

Complete the service request form, including a brief description of the problem and any error messages.
If you are unable to complete the online form or are at risk of canceling a class due to a failure in technology, please contact the IT Helpdesk directly

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Service Request

Additionally the Service request form can be found via the myOkanagan Portal:
myOkanagan > Employee > TDX Requests > IT Services

Email or Phone for Support

Call our helpdesk and speak with one of our technicians. Call :
Local call: 250.762.5445 x4444 or toll free: 1.866.839.4032

Email support@okanagan.bc.ca to automatically create a service request. Include a brief description of the problem and any error messages.

Report an IT Security Incident

For questions or concerns, to report a suspicious email, cyber-threat incident or activity, or if you clicked a bad link, please contact IT Security.

Email : ITSecurity@okanagan.bc.ca

Web: https://www.okanagan.bc.ca/it-services/it-security

IT Projects and Business Engagement

The Business Solutions Team, as part of the IT Services portfolio at OC, provides project management and technical expertise on strategically aligned IT projects. Through a collaborative framework, we coordinate the efforts and activities of cross-functional teams to drive a project to completion. Our goal is to increase communication, promote a culture of high standards, expectations, and continuous improvement all while meeting an identified need effectively and efficiently.

Email : ITProjects@okanagan.bc.ca

Web: https://www.okanagan.bc.ca/it-services/it-projects

Service Alerts

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