Getting Help From IT

Helpdesk Hours - Technical Support

 

September - April

May - August

Monday - Thursday

8 a.m. – 7 p.m. *

8 a.m. – 4:30 p.m.

Friday

8 a.m. – 4:30 p.m.

8 a.m. – 4:30 p.m.

* No walk-ins after 4:30 p.m.      Call for phone support 4:30 p.m. – 7 p.m.

 

 

Submit a Service Request

Complete the service request form, including a brief description of the problem and any error messages. 
If you are unable to complete the online form or are at risk of canceling a class due to a failure in technology, please contact the IT Helpdesk directly

            

try it here...

            

Service Request

            

Additionally the Service request form can be found via the myOkanagan Portal:
myOkanagan > Employee > TDX Requests > IT Services

 

Email or Phone for Support 

Call our helpdesk and speak with one of our technicians.  Call :
Local call: 250.762.5445 x4444 or toll free: 1.866.839.4032

Email support@okanagan.bc.ca to automatically create a service request.  Include a brief description of the problem and any error messages.

 

Report an IT Security Incident

For questions or concerns, to report a suspicious email, cyber-threat incident or activity, or if you clicked a bad link, please contact IT Security.

Email : ITSecurity@okanagan.bc.ca

Web: https://www.okanagan.bc.ca/it-services/it-security

IT Projects and Business Engagement

The Business Solutions Team, as part of the IT Services portfolio at OC, provides project management and technical expertise on strategically aligned IT projects.  Through a collaborative framework, we coordinate the efforts and activities of cross-functional teams to drive a project to completion.  Our goal is to increase communication, promote a culture of high standards, expectations, and continuous improvement all while meeting an identified need effectively and efficiently. 

Email : ITProjects@okanagan.bc.ca

Web: https://www.okanagan.bc.ca/it-services/it-projects

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