Adobe Acrobat work versus personal user account
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Adobe Acrobat — Work vs. Personal Account
How to fix Adobe Acrobat prompting for a trial license instead of your OC-assigned license.
Tags: Acrobat
By the end of this guide you'll know how to
✓ Understand why Adobe is asking you to sign up for a trial
✓ Switch profile selection from automatic to manual
✓ Sign back in and select your OC Business profile
✓ Access your OC-assigned Adobe Acrobat license
Why is this happening?
Adobe has created two profiles for your @okanagan.bc.ca email address — one personal and one work. When Adobe automatically selects the wrong profile, it prompts you for a trial license instead of showing your OC-assigned license. The fix is to switch profile selection to manual.
1 Log In to Your Adobe Account
2 Select Account and Security
Once logged in, navigate to Account and Security in your Adobe account settings.
Screenshot showing the Account and Security option in Adobe account settings
3 Turn Off Automatic Profile Selection
Find and turn off the Select my profile automatically toggle.
Screenshot showing the "Select my profile automatically" toggle being turned off
4 Sign Out of Adobe Everywhere
Sign out of Adobe on all of the following:
- All browsers
- Adobe Creative Suite
- Adobe Acrobat
- Any other Adobe applications
5 Sign Back In and Select Your Business Profile
When you sign back in to Adobe, you will be prompted to choose a profile:
- Select Business to access all active licenses assigned by Okanagan College
- Do not select Personal — this will show the trial license
Still having issues? If you continue to experience problems after following these steps, please contact the IT Services desk:
📞
Phone: 1-250-862-5605
📧
Email: support@okanagan.bc.ca
Details
Details
Article ID:
6611
Created
Wed 8/16/23 2:48 PM
Modified
Fri 6/5/26 1:43 PM