When something goes wrong with your Kaltura Virtual Classroom

When something goes wrong with Kaltura Classroom it is important to log a report with Kaltura so that they can investigate.

In order for Kaltura to investigate issues with class recording, file upload or other problems, an incident ticket must be created from within the live session where the issue occurred.

For detailed instructions on how to submit an incident, please follow this link to the Kaltura Knowledge Center.

Step-by-step Instructions

1. Go to Room Settings in the Kaltura Classroom
2. Click "Submit support logs"
3. Give details about th issue.
4. Log a ticket with Okanagan College IT Services by clicking Request Service on the General Service Request page.

Check the Kaltura System Status Online

Visit the main Kaltura System Status page to see if there are any know issues with the system.

Also, for local issues visit the Canadian Kaltura System Status page.