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Login error for myOkanagan and Moodle
If you are getting a variation of the following error message please make sure you are using your Okanagan College email address to log in (typically firstname.lastname@myokanagan.bc.ca), you will not be able to log into these services with a personal email address.
Request Id: f68c90cc-a9d4-4930-8b72-6506d4270900
Correlation Id: f0d234de-dc10-43e6-93a8-aff364fbdeb2
Timestamp: 2024-08-06T21:56:39Z
Message: AADSTS50020: User account '********@gmail.com' from identity provider 'live.com' does not exist in tenant 'Okanagan College' and cannot access the application 'https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fauth.okanagan.bc.ca%2F&data=05%7C02%7CTD-MonitorTickets%40okanagan.bc.ca%7Caa1f401bc0b5475ffa2008dcb662c5d8%7C5cf868eff6264dce9ade2a71aab56761%7C0%7C0%7C638585782845837099%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C60000%7C%7C%7C&sdata=wdi%2Fc7VBH9vTj1Bn%2BE73Bz2YOip1q5WpfKNuCQKs0%2Bw%3D&reserved=0'(Banner Services (EIS)) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
If you are having trouble with your password you can reset it here:
Password Reset